Our aim is to serve each of our customers in a timely and professional manner, while maintaining superior quality and upholding our standards of customer satisfaction.
Digital products are wonderful! As a consumer, you have the convenience of immediate delivery and immediate use. No postal or courier delays. No warehouse backorders. This changed nature of product form and delivery means that Advanced Enterprise Solutions Inc. does not offer refunds or exchanges on downloads because there is no physical product to return. For this reason, as a general rule, refunds will not be issued once an order is processed and completed, nor can a download be returned. There is NO REFUND if the item is received by a successful download. If you have a download problem or need help viewing or using our products, we'll help you as much as possible. You can contact us here.
Download Problems. For customers experiencing download problems, we will email your download to you if we receive notice, either by email or by telephone, within your three hour download window. If your email server does not allow the files through, then we will discuss alternative delivery methods with you until you have received the tracks in a satisfactory manner.
With any software-based product, we do realize that errors do occur from time to time, and therefore honor refund requests on a case by case basis in accordance with the following guidelines:
Corrupted or malfunctioning files. If we determine that a file is corrupted or malfunctioning, Advanced Enterprise Solutions Inc. will first try to replace the malfunctioning file, and if we are unable to adequately do so, will refund the price to the purchaser. We will not replace files that become damaged after 24 hours of download, so please check to make sure that your file opens and works properly when you download it.
CD’s and DVD’s
If you receive a CD or DVD that becomes unusable because of damages received while in the mail, Advanced Enterprise Solutions Inc. will replace the damaged CD/DVD at no cost. We will only honor requests for replacing damaged goods if the request is received within 14 days of shipment. We will not replace CDs/DVDs that become damaged because of normal wear, improper personal use or abuse.
Payment System Malfunctions. Because of the nature of online credit card transactions, we understand that from time to time orders may be inadvertently duplicated or that errors may occur in the transmission of secured data between our site and our payment processing gateway. While these errors are extremely rare, and every precaution is taken to ensure that the ordering and delivery process goes smoothly, we will refund erroneous payments (at our discretion) within 3 business days of notice.
Delivery Method and Timing
All orders within the Continental United States will be processed and Shipped Standard UPS within 5-7 business days of order placement. There will be an additional $15 shipping charge for orders shipped Canada . Return shipping or duty/tariff charges are the responsibility of the customer. For expedited shipping or to place an international order please call 949-770-9101.
Advanced Enterprise Solutions Inc.
Advanced Enterprise Solutions Inc. is committed to respecting our customer’s privacy. Once a customer chooses to provide us with personal information, this information will only be used to process a transaction. We will never give or sell our mailing list or email list to others or interrupt a customer’s privacy with telemarketing phone calls.
If customers prefer not to receive mailings or email from Advanced Enterprise Solutions Inc., they can notify us by mail, email, or phone and they will be removed from our mailing list.
Advanced Enterprise Solutions Inc. keeps customer information on file in order to complete a purchase transaction, communicate to the customer, provide customer updates and tailor subsequent communications to the customer.
All customer information is kept in a password protected database and is never shared with others. For electronic transactions by credit card or bank account, all customer information is in a password protected system and stored in a secure location at our Lake Forest, California office. Credit card and bank account information is used only for processing funds and is not retained for other purposes.
Customer information can include name, address, phone number, email address, purchase details, mailing preferences, and bank or credit card information if the customer makes a purchase electronically. Customers may contact us by mail, email or phone to update or change their customer information.
Contact Info: Advanced Enterprise Solutions Inc.
26466 Sandy Creek, Lake Forest, CA 92630